FREQUENTLY ASKED QUESTIONS
CHECK IN REQUIREMENT
- Check in time is from 2:00PM onwards and our reception desk is conveniently open 24 hours , 7 days a week.
- Checkout is at 11:00 AM.
- Security Deposit
- All guests must be 18 years or older to check in and must be between 18-45 years old upon check in for (Dormitory Rooms Only)
- Group Reservations: Any reservation with 3 guests or more is considered a group reservation, and requires a 50% deposit down and must be made via email at Honu@alohhostel.com (otherwise the reservation is subject to cancellation)
- When checking in, please prepare the following:
- VALID PASSPORT or VALID STATE ISSUED ID (must be between 18 – 45 years old upon check in for Dormitory Rooms)
- PROOF OF ONWARDS TRAVEL (Ticket leaving Hawai’i)
CANCELLATION POLICY
Please note that all cancellations or changes must be submitted via email only.
Standard Periods
Cancellations or changes must be made at least 5 days prior to your scheduled arrival date (as indicated at the time of booking).
A full refund of the deposit requires at least 10 days’ notice prior to arrival.
Cancellations made less than 5 days before arrival will incur a charge equivalent to the first night's stay.
No-shows will be charged for the first two nights, and the remaining reservation will be cancelled.
No refunds will be issued after check-in.
Holiday & Peak Periods (December 24 – January 2)
During peak holiday seasons, including Christmas and New Year’s, all cancellations or modifications must be made at least 21 days prior to the scheduled arrival date.
Additional Information
Please note that while we do our best to accommodate room type preferences, specific room requests are not guaranteed and are subject to availability and operational needs.
