CHECK IN REQUIREMENT

Check in time is from 2:00 PM and our reception desk is conveniently open 24 hours, 7 days a week.

Checkout is at 11:00 AM

Security Deposit – if you damage the home, you may be charged up to $200

All guests must be 18 years or older to check in and must be between 18-45 years old upon check in for Dormitory Rooms

When checking in, please prepare the following:

1. VALID PASSPORT or VALID STATE ISSUED ID (must be between 18 – 45 years old upon check in for Dormitory Rooms)

2. PROOF OF RECENT ARRIVAL TO THE ISLAND OF OAHU FROM THE MAINLAND US OR INTERNATIONAL ORIGINS

CANCELLATION POLICY

We only accept cancellations/changes via email. Please note that any cancellations/changes must be made at least 7 days prior to your scheduled arrival time, indicated upon booking. We charge the total of the first night for all cancellations made less than 7 days from arrival. In case of a no show, we will charge in full for the first night and cancel the reservations for the second night and thereafter.

There is no refund after check in. All cancellations must be made at least 21 days prior to your scheduled arrival time during Christmas and New year’s period.

Please note that room type requests are not guaranteed and are subject to availability & operational needs.

FREQUENTLY ASKED QUESTIONS